Refund policy

Returns (Retail)

If your product is faulty, please contact us at
sales@dukeanddaisee.com with the order number and reason for your
return. We will issue a full refund on faulty product, provided we
receive the item(s) back within 30 days of you receiving your order. Our
returns address is:

Duke and Daisee returns Shop 13, 52 Jubilee Drive, Pauanui, 3579

The refund will be applied to your original method of payment. Please
note it may take 3 to 5 business days for it to be posted to your
account by your bank or credit card company. If you have not received
your refund within 5 business days of notice from us, contact us at
sales@dukeanddaisee.com.

Exchanges (Retail)

If you need to exchange a purchase, please email us at
sales@dukeanddaisee.com within 15 days of receiving your order with
the order number and reason for your exchange. We will refund the
initial order and create a new order for the desired product. Once you
submit payment of the new order and have shipped the initial item(s),
we will ship you the exchange within two to three business days. Our
exchanges address is:

Duke and Daisee Collective, Shop 13, 52 Jubilee Drive, Pauanui, 3579

Wholesale Purchases

We don't offer returns or refunds on wholesale orders. If applicable,
we will exchange any wholesale item(s) received in a damaged or
defective state, if returned to us within 30 days of receiving your order.


DISCLAIMER
Provided by Duke and Daisee Collective in good faith and making every attempt to be accurate and up to date, we cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in or omissions from, the information contained in the website.
Garments are reproduced as accurately as possible however slight variation may occur in colour and size specification and may appear slightly different due to camera lighting, computer picture resolution, and individual monitor settings.