Frequently asked questions

What are the Health Benefits of PupLid Hats?

We know that bright sunlight can cause discomfort for our eyes, so most of us wear sunglasses or a hat on sunny days to avoid squinting and eye damage. The same is true for dogs; light sensitivity is especially common in dogs with blue and light-colored eyes and a little shade can go a long way to make them more comfortable outdoors.

There are also many eye conditions where sun protection is important including pannus (chronic superficial keratitis), cataracts, iris atrophy, uveitis and sun-induced cancers of the eyes, eyelids and pigment around the eyes. For dogs with shorter noses that are shaded by the bill, the puplid can also protect the nose from sunburn and help reduce the risk for sun induced skin cancers on the nose.

How do I train my dog to wear a PupLid hat?

FAQ - training

Use treats and fun rewards to help your dog get used to their PupLid. Let your dog have a good sniff of the PupLid until they’re comfortable with it. Gently place the hat on your dog’s head, guide their ears through, and fasten the chinstrap. Keep the first few wears short to help your dog adjust. When wearing the hat is linked with a favourite walk or a trip to the park, many dogs get excited to see their PupLid because they know it means an adventure is coming!

PupLid teamed up with the amazing celebrity trainer, Nicole Ellis, to create this step-by-step video:

How do I put a PupLid on my dog?
How well do puplids stay on?

In a word — great! There are five points of contact around the hat: two on each side and one under the chin. These contact points help the hat stay on securely without needing to be too tight. The hook and loop fastens under the chin with room to adjust, and the slider loops can be moved up or down the elastic bands for more subtle tweaks.

Check out the custom fit features here, along with a video showing how to pop a puplid on your dog.

Please don’t fit the PupLid too tightly around your dog’s neck or ears — comfort and safety first. If it’s too small, you’re welcome to return it for a full refund.

What are the sizing measurements of PupLid hats?

We carry five puplid sizes; XXS, XS, Small, Medium and Large.

See our Sizing page for more info

Do you sell wholesale?

We proudly offer wholesale to retailers in Australia and New Zealand. If you'd like to carry our pup-approved products, simply fill out the application form and we'll be in contact within 2 business days.

How do I return or exchange my purchase?

For Purchases from dukeanddaisee.com

If you’re not satisfied with your purchase, we will be happy to replace it for a different puplid or issue you a full refund. If you purchased your item here at dukeanddaisee.com, please email sales@dukeanddaisee.com within 30 days so we can respond to your request. Please send your returned item along with the packing slip to:

Duke and Daisee Collective Returns
Shop13 Jubilee Drive, Waikato, Pauanui 3546, New Zealand

For Purchases from a Retail Partner

Duke and Daisee's retail partners have their own return policies. If you purchased a puplid from a retail partner, please reach out to them directly.